How it Works

Design

Our designs are modern, minimalist, and delicate. Minimalist design is about prioritizing the essential; characterized by simplicity and elegant clean lines, monochromatic palette and balance. 

Instead of losing focus with many components, we focus on a few quality features that make a perfect accent – achieving a pure form of elegance for every kind of celebration.

Custom Cake

If you have a cake theme that we don't offer yet or would like to change the color of some of our cakes, please contact us. Please remember that the final cake design will be based on Made by hand’s style.

When to Order

If you are planning 1 week ahead or many months ahead, you can choose from our full collection of designs. We recommend ordering your cake as soon as you know the date that you need it for, since that’s the best way to make sure we can serve you.

We have included answers to some of the most commonly asked questions below. If you look through this information and still have questions for us, please email us. We will respond to you in less than 24 hours,

Cake expiration date

As it is a handcrafted product, you must keep your cake refrigerated.

Cakes: Keep refrigerated for up to 4 days. If you would like a softer cake for consumption, you can remove it from the fridge one hour in advance. We do not recommend leaving the cake exposed at room temperature for more than 3 hours.

Cupcakes: Keep refrigerated for up to 2 days.

Brigadeiros: Keep refrigerated for up to 7 days.

Size Guide

You will find the size of the cake and how many people it serves approximately in each product. As our cakes are taller than usual, the slices should be narrower, because the pieces will be taller than a traditional cake. It will be equivalent to a piece of traditional cake.

Cancellation Policy

If you cancel 5 or more days before your cake's due date, we will offer you a full refund. If you cancel 4 days before your cake’s due date, we will  refund you 50% of the payment. If you cancel within 3 days of your due date, we will charge you the full price of the cake. 

*Creating your cake is a multi-day process of ordering inventory, baking, and designing.

 In order to  fulfill orders we must begin this process days before your order is due.

Editing an Order

You can make changes to your order as long as there are 5 or more days until your order is due. Just reply to your order confirmation email with the changes you'd like, and we will review them and see if it changes the price of your order.